Your data is safe with us. Always.
From encrypted call recordings and transcripts to secure billing and real-time portal updates, security is built into every layer of your AI receptionist experience.
Industry-leading compliance standards
SOC 2
Independently audited security controls for data handling, availability, and confidentiality.
ISO 27001
Certified information security management system covering our platform end to end.
HIPAA Compliant
Protected health information handled according to HIPAA regulations for healthcare businesses.
GDPR Compliant
Full compliance with European data protection regulations for international businesses.
PIPEDA Compliant
Canadian privacy law compliance for personal information collected over every call.
CCPA Compliant
California consumer privacy rights honoured, including access and deletion requests.
PCI DSS
Payment card industry standards for businesses that process payments over the phone.
How we protect your business and your customers
Security is embedded in every layer of our service. From the infrastructure that hosts your AI agent to the team that manages it, protection is non-negotiable.
End-to-End Encryption
Every call recording, transcript, and SMS message is encrypted in transit and at rest. We use AES-256 encryption and TLS 1.3 across all client portal communications.
- AES-256 encryption for all stored recordings and transcripts
- TLS 1.3 for all real-time connections and API calls
- Time-limited secure URLs for recording access
Live Updates That Don’t Quit
Your portal keeps showing live updates on calls, bookings, and texts. If your internet hiccups for a second, it catches up on its own.
- If the connection drops, it reconnects on its own
- Live updates across calls, appointments, and SMS logs
- Automated backups and disaster recovery for all portal data
Recording & Transcript Privacy
Call recordings are served through secure, time-limited URLs that expire after a set window. Transcripts, caller records, and CRM data are access-controlled and exportable only by authorized users.
- Time-limited secure URLs with configurable expiration for recordings
- Per-recording download controls in the client portal
- Delete a caller and every record tied to them goes too, no leftovers
Billing Security & Access Control
All billing flows use PCI-compliant payment processing, so sensitive payment data never touches our servers. Your plan, invoices, and refunds all run through a certified payment provider.
- PCI-compliant payment processing, card data never touches our servers
- Proposals are confirmed in clear, verified steps, so nothing gets signed by accident
- Full invoice history, usage tracking, and credit notes in portal
AI Agent Safety & Monitoring
Your AI agent operates with strict conversation guardrails. Voicemail detection prevents wasted processing, silence detection re-engages callers, and warm transfers ensure humans are always reachable.
- Report any issue and watch it move from open to fixed
- Quality scoring on 4 dimensions with 30-day trend monitoring
- Warm transfer to human with real-time call handoff
Transparency is built into the portal
Every client gets a dedicated portal with full visibility into incidents, quality scores, and billing. Report issues, track resolution, and review invoices, all in one place. No black boxes, no surprises.
Your data, encrypted and always private
Encrypted recordings, secure real-time connections, and PCI-compliant billing. Your AI receptionist data is protected at every layer.