CoolBreeze HVAC – emergency routing for the busy season
The results
Metric
Peak-hour call handling
Call triage accuracy
Callback time
After-hours coverage
Before
60% of peak-hour calls went to voicemail
Emergency jobs mixed with routine inquiries
2-hour average callback time
No weekend or holiday coverage
After
100% of calls answered, up to 60 simultaneous
AI triages emergencies vs routine calls
Instant booking, zero callback needed
Full 24/7/365 coverage including holidays
What our customers say
"Ansio transformed how we handle calls. Our customers get instant answers and we never miss a booking."
Last summer was our best season ever. Ansio handles the call routing perfectly. Emergencies go straight to the on-call tech, routine calls get booked automatically. We finally stopped losing customers to competitors.
Damien Okafor
Owner, CoolBreeze HVAC
Key Features Used
- Multiple simultaneous call handling (up to 60)
- Intelligent emergency vs routine call triage
- Priority routing to on-call technicians
- Automated service quote generation
- HubSpot CRM integration for lead tracking
Illustrative example. This story is a composite based on the typical results Ansio delivers for businesses like this one. Names and figures are representative, not a specific identified customer, and your own results will vary.
Get the same results for your business
See how Ansio can transform your customer calls. Start your free trial today.
