Bright Smile Dental – Reducing no-shows by 38% with AI appointment reminders
The results
Metric
No-show rate
Call handling
Reminder process
Patient hold time
Before
22% no-show rate
Front desk overwhelmed with calls
Manual reminder calls taking 3hrs/day
Patients waiting on hold 4+ minutes
After
14% no-show rate (38% reduction)
AI handles 80% of inbound calls
Automated reminders via call and SMS
Zero hold time, instant pickup
What our customers say
"Lockmaster.ai transformed how we handle calls. Our customers get instant answers and we never miss a booking."
No-shows were killing our bottom line. The automated reminders alone paid for the entire Lockmaster subscription ten times over. My front desk team can finally focus on patients instead of being glued to the phone.
Dr. Sarah Kim
Dentist, Bright Smile Dental
Key Features Used
- Automated appointment reminder calls
- AI-powered rescheduling and cancellation handling
- Multi-language support (English & Spanish)
- Integration with dental practice management software
- Real-time call analytics and reporting
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